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Frequently Asked Questions
What phone number can I call for assistance?
What phone number can I call for assistance?
(800)-780-1508
8:00am – 10:00pm EST Daily
How do I login to my ApriaHome account?
How do I login to my ApriaHome account?
To login to your ApriaHome.com account, visit https://apriahome.com/account/login
Important Note: ApriaHome.com is an out-of-pocket online store and is a separate entity of Apria Healthcare. ApriaHome accounts are separate from Apria Healthcare accounts. If you are trying to login to you Apria Healthcare account, please visit The Apria Healthcare Patient Login Site Here.
How do I submit my prescription for my ApriaHome order?
How do I submit my prescription for my ApriaHome order?
You have two ways of submitting your prescription to ApriaHome:
- Email an image or PDF file of your prescription to prescriptions@apria.com
- Fax a copy of your prescription to (949) 639-6912
Please contact Support with any questions about submitting prescriptions.
How can I track my order?
How can I track my order?
Once your order has shipped, you’ll receive an email notification from CustomerService.AD@apria.com with the subject line 'A shipment is on the way’. This email will include your order number as well as the tracking number.
How quickly are orders processed?
How quickly are orders processed?
Non prescription required orders placed before 1:00 PM PST will likely be processed the same day, Monday through Friday. Orders placed after 1:00 PM PST will likely be processed the next business day.
Once your order ships, you can expect to receive it within 3-5 business days.
Some orders require a prescription, like Portable Oxygen Concentrators. By law, these orders can't be processed and shipped until a valid prescription is provided and verified by ApriaHome (for example, we're waiting for you to email your Rx slip).
Please allow extra time for us to ship out Rx orders. Every effort will be made to ship at the soonest possible time. Once your order ships, you can expect to receive it within 3-5 business days .