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We make returns easy!

We stand behind the products we sell, and we want you to be 100% satisfied.

If the return criteria are met,we are happy to accept your return and provide a refund.

Click Start Return to begin.


I purchased a product that included a risk-free trial. Can I return it?

We offer risk-free trials for certain products for a limited period of time. If you are not satisfied with one of the products within the risk-free trial period, you can return the item for a full refund. More specific information on returning risk-free trial items can be found on applicable product pages.

I have opened the box and/or used the product. Can I return it?

To ensure the quality and integrity of the products we sell, we cannot accept returns or offer refunds on items that have been opened or used. Please see below for clarification of “opened” and “used”:

Opened Products: The product has been removed from the original product packaging. This does not include the packaging in which the product was shipped (like shipping boxes) but does include the product packaging and any shrink-wrap.

Used Products: A product has been used if usage hours are present on a machine or a product shows any signs of use or damage.

My item is defective; can I return it?

If a product you purchased from us arrived broken, missing parts, or if the product is malfunctioning or defective, we want to make this right. 

When you return a product still covered by a warranty, you will not be liable for the cost of shipping and, to make things simple, we will provide you with a shipping label.

If you would simply like to exchange the defective item, we will ship out an exact replacement at no additional cost to you. If you prefer to return your defective item for a refund and the product is still under the manufacturer’s warranty period, we will be happy to work with the manufacturer to obtain a full refund for you. Please note, the refund decision does lie with the manufacturer in this case.

When I purchased my item, the terms of sale indicated it was a final sale and not eligible for return, refund, or exchange. Can I return it?

Items indicated as final sale are clearly indicated at the time of sale. These items are not eligible for return, refund, risk-free trials, or exchange.

Still have questions? You can always contact us through LIVE CHAT, or by calling us at 800-780-1508. We're available from 8:00 a.m. to 10:00 p.m. Eastern Time.