COOKIE POLICY

Effective Date: July 1, 2023

Like many other companies, Apria Healthcare LLC (a portion of which business is called Apria Home) and our affiliates (“Apria,” “we,” “our,” or “us”) use cookies and other tracking technologies (such as pixels and web beacons) (collectively, “Cookies”) when you visit our website (“Site”) and use the services provided through our Site (collectively, “Services”). This Cookie Policy explains how we use Cookies and how you can manage them. Please review our Privacy Policy to learn more about our privacy practices.

This Cookie Policy covers the following topics:

1. COOKIES AND ONLINE TRACKING TECHNOLOGIES WE USE
2. HOW YOU CAN MANAGE COOKIES
3. HOW TO CONTACT US

1. COOKIES AND ONLINE TRACKING TECHNOLOGIES WE USE

“Cookies” are small files of information that are stored by your web browser software on your computer hard drive, mobile or other devices (e.g., smartphones or tablets).

We may use the following types of Cookies:

Strictly Necessary Cookies

These Cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these Cookies, but some parts of the Site will not then work. These Cookies do not store any personally identifiable information.

Performance Cookies

These Cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us to know which pages are the most and least popular and see how visitors move around the Site. If you do not allow these Cookies we will not know when you have visited our Site and will not be able to monitor its performance.

We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses Cookies or other tracking technologies to help us analyze how users interact with the Site and Services, compile reports on their activity, and provide other services related to their activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a returning visitor, and any referring website. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt-out of tracking of analytics by Google, click here.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and do not like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and preferred language used to display our Site. Hotjar stores this information in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see Hotjar’s privacy policy. You can opt out to the creation of a user profile, Hotjar’s storing of data about your usage of our Site, and Hotjar’s use of tracking Cookies on other websites by following the directions found here. We use Microsoft Clarity to understand how users interact with our Site. Microsoft may collect personal information from individuals visiting our Site. Microsoft’s privacy policy is available here.

Functional Cookies

These Cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these Cookies, then some or all of the Services may not function properly.

Targeting Cookies

These Cookies may be set through our Site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other websites. If you do not allow these Cookies, you will experience less targeted advertising.

Social Media Cookies

These Cookies are set by a range of social media services that we have added to the Site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other websites and building a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these Cookies, you may not be able to use or see these sharing tools.

Cookie List

For your reference, the following is a list of the specific Cookies we use.

Cookie Name	Lifespan	Default Category	Default Description
guid	PERSISTENT	Unknown
rt	PERSISTENT	Unknown
_hjCachedUserAttributes	PERSISTENT	Unknown
LSKey-c$CookieConsentPolicy	PERSISTENT	Unknown
CookieConsentPolicy	PERSISTENT	Unknown
criteo_write_test	PERSISTENT	Unknown	This is a Criteo cookie used to identify the visitor across visits and devices. This allows the website to present the visitor with relevant advertisement - The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers.
product_data_storage	SESSION	Unknown
easybanner	PERSISTENT	Unknown	rXXXXXXXXXX
wui	PERSISTENT	Unknown
wam-sync	PERSISTENT	Unknown
sa-user-id	PERSISTENT	Unknown
xp	PERSISTENT	Unknown
s	SESSION	Unknown
cdv	PERSISTENT	Unknown
cdv	PERSISTENT	Unknown
s	SESSION	Unknown
xp	PERSISTENT	Unknown
tt	PERSISTENT	Unknown
cookieSettingVerified	SESSION	Unknown
CookieConsentPolicy	PERSISTENT	Unknown
cookieTest	SESSION	Unknown
guest_uuid_essential_0DMj0000000Xavc	PERSISTENT	Unknown
LSKey-c$CookieConsentPolicy	PERSISTENT	Unknown
_gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx	PERSISTENT	Unknown	Google Analytics
_ga	PERSISTENT	Unknown
_gid	PERSISTENT	Unknown
bread_edge	PERSISTENT	Unknown
BrowserId	PERSISTENT	Unknown
oo	SESSION	Unknown
3pi	PERSISTENT	Unknown
callback	PERSISTENT	Unknown
gdpr	PERSISTENT	Unknown
car	PERSISTENT	Unknown
cf	PERSISTENT	Unknown
cip	PERSISTENT	Unknown
cnac	PERSISTENT	Unknown
id5	PERSISTENT	Unknown
mage-cache-sessid	SESSION	Unknown
mage-banners-cache-storage	PERSISTENT	Unknown
zc1	PERSISTENT	Unknown
zc	PERSISTENT	Unknown
__cfduid	PERSISTENT	Unknown
__cfduid	PERSISTENT	Unknown
mage-translation-file-version	SESSION	Unknown
mage-messages	SESSION	Unknown
pixel	SESSION	Unknown
recently_viewed_product_previous	SESSION	Unknown	rXXXXXXXXXX
recently_viewed_product	SESSION	Unknown	rXXXXXXXXXX
recently_compared_product_previous	SESSION	Unknown
recently_compared_product	SESSION	Unknown
tracker_device	PERSISTENT	Unknown
BVxxxxxxxxxxxxxxxxxxxxxxxxx	PERSISTENT	Unknown	BazaarVoice
AWSALBCORS	PERSISTENT	Unknown	This cookie is managed by AWS and is used for load balancing.
AWSALB	PERSISTENT	Unknown	AWS ELB application load balancer
browser_data	PERSISTENT	Unknown
__cfduid	PERSISTENT	Unknown
fifid	PERSISTENT	Unknown
fd	PERSISTENT	Unknown
incap_ses_872_1760829	SESSION	Unknown
cto_bundle	PERSISTENT	Unknown
_gat	PERSISTENT	Unknown
_ga	PERSISTENT	Unknown
_gid	PERSISTENT	Unknown
bread-checkout	PERSISTENT	Unknown
bread-bucket-id	PERSISTENT	Unknown
bread-anti-csrf-checkout	SESSION	Unknown
cache	PERSISTENT	Unknown
cf_use_ob	PERSISTENT	Unknown
canBreadCookie	PERSISTENT	Unknown
tracker_device	PERSISTENT	Unknown
cookietest	SESSION	Unknown	Common cookie name could have a number of different origins.  Where this is first party and a session cookie, its most likely to do with checking to see if the browser is set to block or allow cookies.Common cookie name could have a number of different origins.  Where this is first party and a session cookie, its most likely to do with checking to see if the browser is set to block or allow cookies.
_isuid	SESSION	Unknown
ssUserId	PERSISTENT	Unknown
ssSessionIdNamespace	SESSION	Unknown
st_samesite	SESSION	Unknown
nlbi_#######	SESSION	Unknown
IR_gbd	SESSION	Unknown
tracker_device	PERSISTENT	Unknown
visid_incap_1760829	PERSISTENT	Unknown
_zendesk_thirdparty_test	SESSION	Unknown
_zendesk_shared_session	SESSION	Unknown
_zendesk_authenticated	PERSISTENT	Unknown
__cfruid	SESSION	Unknown
__cfduid	PERSISTENT	Unknown
IR_8632	SESSION	Unknown
scarab.mayAdd	SESSION	Unknown
__na_u_101089280	PERSISTENT	Unknown
__zlcstore	PERSISTENT	Unknown
nlbi_2284068	SESSION	Unknown
LSKey-c$CookieConsentPolicy	PERSISTENT	Unknown
incap_ses_869_529435	SESSION	Unknown	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)
cto_bundle	PERSISTENT	Unknown
cookieSettingVerified	SESSION	Unknown
CookieConsentPolicy	PERSISTENT	Unknown
cookieTest	SESSION	Unknown
nlbi_#######	SESSION	Unknown
_vwo_sn	PERSISTENT	Unknown	This cookie name is associated with the product Visual Website Optimiser, by USA based Wingify. The tool helps site owners measure the performance of different versions of web pages.
_vwo_referrer	PERSISTENT	Unknown	rXXXXXXXXXX
_vwo_ds	PERSISTENT	Unknown	This cookie name is associated with the product Visual Website Optimiser, by USA based Wingify. The tool helps site owners measure the performance of different versions of web pages.
__cfduid	PERSISTENT	Unknown
mg	PERSISTENT	Unknown
__zlcstore	PERSISTENT	Unknown
3060738.3440491	PERSISTENT	Unknown
DUMMY_COOKIE	SESSION	Unknown
tracker_device	PERSISTENT	Unknown
__cfruid	SESSION	Unknown
__cfduid	PERSISTENT	Unknown
IR_8632	SESSION	Unknown
IR_gbd	SESSION	Unknown
_fbp	PERSISTENT	Targeting Cookies	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers
_gat_xxxxxxxxxxxxxxxxxxxxxxxxxx	PERSISTENT	Targeting Cookies	Google Analytics Cookies
fr	PERSISTENT	Targeting Cookies	Contains browser and user unique ID combinaton, used for targeted advertising.
IDE	PERSISTENT	Targeting Cookies	This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange
TDID	PERSISTENT	Targeting Cookies	This domain is owned by TheTradeDesk. The main business activity is: Ad Serving Platform
TDCPM	PERSISTENT	Targeting Cookies	This domain is owned by TheTradeDesk. The main business activity is: Ad Serving Platform
uuid	PERSISTENT	Targeting Cookies	This domain is owned by Avocet. The company provides a range of marketing and advertising services.
_gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx	PERSISTENT	Targeting Cookies	Google Analytics
uuid2	PERSISTENT	Targeting Cookies	This domain is owned by AppNexus Inc. The company provides a range of online advertising technology and services.
_fbp	PERSISTENT	Targeting Cookies	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers
cto_tld_test	PERSISTENT	Targeting Cookies	This is a Criteo cookie used to identify the visitor across visits and devices. This allows the website to present the visitor with relevant advertisement - The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers.
ab	PERSISTENT	Targeting Cookies	This domain is owned by Aggregate Knowledge, which has been acquired by Neustar Inc. Aggregate Knowledge provides a data management platform which enables real time targeting and consumer profiling functionality.
_uetsid	PERSISTENT	Targeting Cookies	This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site.
bku	PERSISTENT	Targeting Cookies	This domain is owned by Blue Kai. The main business activity is: Advertising/Audience Targeting
bkdc	PERSISTENT	Targeting Cookies	This domain is owned by Blue Kai. The main business activity is: Advertising/Audience Targeting
cto_tld_test	PERSISTENT	Targeting Cookies	This is a Criteo cookie used to identify the visitor across visits and devices. This allows the website to present the visitor with relevant advertisement - The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers.
MUID	PERSISTENT	Targeting Cookies	This domain is owned by Mircosoft - it is the site for the search engine Bing.
ATN	PERSISTENT	Targeting Cookies	This domain is owned by Atlas Solutions which is in turn owned by Facebook. Atlas is an online advertising business, targeting users through tracking their web activity. From September 2014 the company re-launched under the ownership of Facebook, promising the ability to reach known users and target adverts based on profiles generated using Facebook's user data.
AA003	PERSISTENT	Targeting Cookies	This domain is owned by Atlas Solutions which is in turn owned by Facebook. Atlas is an online advertising business, targeting users through tracking their web activity. From September 2014 the company re-launched under the ownership of Facebook, promising the ability to reach known users and target adverts based on profiles generated using Facebook's user data.
fr	PERSISTENT	Targeting Cookies	Contains browser and user unique ID combination, used for targeted advertising.
SERVERID	PERSISTENT	Targeting Cookies	This domain is owned by Eyeota, a global company specialising in audience data to enable targeting of advertising based on visitor profiling.
IDE	PERSISTENT	Targeting Cookies	This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange
test_cookie	PERSISTENT	Targeting Cookies	test_cookie
_cc_id	PERSISTENT	Targeting Cookies	This domain is owned by Lotame. The main business activity is: Data Management Platform - Targeting /Advertising
_cc_dc	PERSISTENT	Targeting Cookies	This domain is owned by Lotame. The main business activity is: Data Management Platform - Targeting /Advertising
_cc_cc	SESSION	Targeting Cookies	This domain is owned by Lotame. The main business activity is: Data Management Platform - Targeting /Advertising
_cc_aud	PERSISTENT	Targeting Cookies	This domain is owned by Lotame. The main business activity is: Data Management Platform - Targeting /Advertising
uid	PERSISTENT	Targeting Cookies	This domain is owned by Criteo. The main business activity is: Advertising
AFFICHE_W	PERSISTENT	Targeting Cookies	This domain is owned be Weborama, a France based online advertising business.
OTZ	PERSISTENT	Targeting Cookies	This domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Its main source of revenue however is advertising. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear.
	SESSION	Targeting Cookies	This domain is owned by Facebook, which is the world's largest social networking service.  As a third party host provider, it mostly collects data on the interests of users via widgets such as the 'Like' button found on many websites.  This is used to serve targeted advertising to its users when logged into its services.  In 2014 it also started serving up behaviourally targeted advertising on other websites, similar to most dedicated online marketing companies.
CONSENT	PERSISTENT	Targeting Cookies	This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
GPS	PERSISTENT	Targeting Cookies	YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
YSC	SESSION	Targeting Cookies	YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
VISITOR_INFO1_LIVE	PERSISTENT	Targeting Cookies	This cookie is used as a unique identifier to track viewing of videos
_fbp	PERSISTENT	Targeting Cookies	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers
NID	PERSISTENT	Targeting Cookies	This domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Its main source of revenue however is advertising. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear.
pt	PERSISTENT	Targeting Cookies	This domain is owned by Affectv. The main business activity is: Advertising/Behavioural Targeting Technology
oo	PERSISTENT	Targeting Cookies	This domain is owned by Affectv. The main business activity is: Advertising/Behavioural Targeting Technology
ck	PERSISTENT	Targeting Cookies	This domain is owned by Affectv. The main business activity is: Advertising/Behavioural Targeting Technology
pxcelPage_c010	PERSISTENT	Targeting Cookies	This domain is owned by Share This. The main business activity is: ShareThis provides web widgets that site owners embed into their pages or other content, to enable visitors to create and share links to the content across social networks. They also make use of the data collected to provide advertisers and marketers with profile information for targeted, behavioural advertising.
pxcelBcnLcy	SESSION	Targeting Cookies	This domain is owned by Share This. The main business activity is: ShareThis provides web widgets that site owners embed into their pages or other content, to enable visitors to create and share links to the content across social networks. They also make use of the data collected to provide advertisers and marketers with profile information for targeted, behavioural advertising.
TapAd_TS	PERSISTENT	Targeting Cookies	This domain is owned by Tapad Inc. a US based company that provides technology to track users across devices to enhance targeting capabilities.
TapAd_DID	PERSISTENT	Targeting Cookies	This domain is owned by Tapad Inc. a US based company that provides technology to track users across devices to enhance targeting capabilities.
TapAd_3WAY_SYNCS	PERSISTENT	Targeting Cookies	This domain is owned by Tapad Inc. a US based company that provides technology to track users across devices to enhance targeting capabilities.
cto_tld_test	PERSISTENT	Targeting Cookies	This is a Criteo cookie used to identify the visitor across visits and devices. This allows the website to present the visitor with relevant advertisement - The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers.
criteo_write_test	PERSISTENT	Targeting Cookies	This is a Criteo cookie used to identify the visitor across visits and devices. This allows the website to present the visitor with relevant advertisement - The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers.
sa-user-id-v2	PERSISTENT	Targeting Cookies	This domain is owned by Stackadapt. The company provides marketing and advertising services.
__stidv	PERSISTENT	Targeting Cookies	This domain is owned by Share This. The main business activity is: ShareThis provides web widgets that site owners embed into their pages or other content, to enable visitors to create and share links to the content across social networks. They also make use of the data collected to provide advertisers and marketers with profile information for targeted, behavioural advertising.
__stid	PERSISTENT	Targeting Cookies	Randomly generated unique identifier - used for interest profiling for advertising
pi	PERSISTENT	Targeting Cookies	This domain appears to be connected to a company called Bombora, a USA based audience targeting and intelligence business.
uuid	PERSISTENT	Targeting Cookies	This domain is owned by MediaMath Inc. a US based digital advertising business.
rlas3	PERSISTENT	Targeting Cookies	This domain is owned by Live Ramp Inc, providers of a platform for targeted marketing and profiling.
awxxxx	PERSISTENT	Targeting Cookies	Used to attribute commission to affiliates when you arrive at the website from an affiliate referral link. It is set when you click on one of our links and used to let the advertiser and us know the website from which you came.
__cfruid	SESSION	Strictly Necessary Cookies	Cookie associated with sites using CloudFlare, used to identify trusted web traffic.
__cfduid	PERSISTENT	Strictly Necessary Cookies	Cookie assoiated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.
cookietest	SESSION	Strictly Necessary Cookies	Common cookie name could have a number of different origins.  Where this is first party and a session cookie, its most likely to do with checking to see if the browser is set to block or allow cookies.Common cookie name could have a number of different origins.  Where this is first party and a session cookie, its most likely to do with checking to see if the browser is set to block or allow cookies.
OptanonAlertBoxClosed	PERSISTENT	Strictly Necessary Cookies	This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust.  It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down.  It enables the website not to show the message more than once to a user.  The cookie has a one year lifespan and contains no personal information.
OptanonConsent	PERSISTENT	Strictly Necessary Cookies	This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
pctrk	PERSISTENT	Strictly Necessary Cookies	Used to count page views by unauthenticated users against license usage.
__cfduid	PERSISTENT	Strictly Necessary Cookies	This domain is owned by OneTrust, a privacy management software which helps organizations achieve compliance with global regulations.
__cfduid	PERSISTENT	Strictly Necessary Cookies	This host is used by OneTrust for hosting the Cookie Consent tool script. It is used to manage cookies on websites.
visid_incap_XXXXXX	PERSISTENT	Strictly Necessary Cookies	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months.
incap_ses_*	SESSION	Strictly Necessary Cookies	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)
incap_ses_	SESSION	Strictly Necessary Cookies	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)
incap_ses_*	SESSION	Strictly Necessary Cookies	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)
incap_ses_1183_1760829	SESSION	Strictly Necessary Cookies	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)
visid_incap_	PERSISTENT	Strictly Necessary Cookies	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months.
visid_incap_XXXXXX	PERSISTENT	Strictly Necessary Cookies	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months.
nlbi_XXXXXXX	SESSION	Strictly Necessary Cookies	N/A
OptanonConsent	PERSISTENT	Strictly Necessary Cookies	This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
OptanonAlertBoxClosed	PERSISTENT	Strictly Necessary Cookies	This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust.  It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down.  It enables the website not to show the message more than once to a user.  The cookie has a one year lifespan and contains no personal information.
eupubconsent	PERSISTENT	Strictly Necessary Cookies	This cookie is used by the IAB Europe Transparency & Consent Framework to store the user's consent to the data collection Purposes. The cookie holds an encrypted consent string that vendors participating in the framework can read and determine the user's consent.
pctrk	PERSISTENT	Strictly Necessary Cookies	Used to count page views by unauthenticated users against license usage.
force-stream	PERSISTENT	Strictly Necessary Cookies	Used to properly route server requests within Salesforce infrastructure for sticky sessions.
force-proxy-stream	PERSISTENT	Strictly Necessary Cookies	If you know anything about this cookie and its uses that are not specific to a particular site please add your contributions.
nlbi_XXXXXXX	SESSION	Strictly Necessary Cookies	N/A
OptanonAlertBoxClosed	PERSISTENT	Strictly Necessary Cookies	This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust.  It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down.  It enables the website not to show the message more than once to a user.  The cookie has a one year lifespan and contains no personal information.
OptanonConsent	PERSISTENT	Strictly Necessary Cookies	This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
incap_ses_868_529435	SESSION	Strictly Necessary Cookies	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)
incap_ses_766_529435	SESSION	Strictly Necessary Cookies	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)
incap_ses_374_529435	SESSION	Strictly Necessary Cookies	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)
incap_ses_358_529435	SESSION	Strictly Necessary Cookies	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)
incap_ses_284_529435	SESSION	Strictly Necessary Cookies	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)
incap_ses_1185_529435	SESSION	Strictly Necessary Cookies	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)
incap_ses_	SESSION	Strictly Necessary Cookies	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)
incap_ses_1175_2284068	SESSION	Strictly Necessary Cookies	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)
incap_ses_*	SESSION	Strictly Necessary Cookies	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)
incap_ses_9153_2284068	SESSION	Strictly Necessary Cookies	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)
visid_incap_XXXXXX	PERSISTENT	Strictly Necessary Cookies	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months.
visid_incap_529435	PERSISTENT	Strictly Necessary Cookies	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months.
visid_incap_	PERSISTENT	Strictly Necessary Cookies	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months.
OptanonConsent	PERSISTENT	Strictly Necessary Cookies	This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
OptanonAlertBoxClosed	PERSISTENT	Strictly Necessary Cookies	This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust.  It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down.  It enables the website not to show the message more than once to a user.  The cookie has a one year lifespan and contains no personal information.
__cfduid	PERSISTENT	Strictly Necessary Cookies	Cookie assoiated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.
__cfruid	SESSION	Strictly Necessary Cookies	Cookie associated with sites using CloudFlare, used to identify trusted web traffic.
OptanonAlertBoxClosed	PERSISTENT	Strictly Necessary Cookies	This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust.  It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down.  It enables the website not to show the message more than once to a user.  The cookie has a one year lifespan and contains no personal information.
OptanonConsent	PERSISTENT	Strictly Necessary Cookies	This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
OptanonConsent	PERSISTENT	Strictly Necessary Cookies	This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
OptanonAlertBoxClosed	PERSISTENT	Strictly Necessary Cookies	This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust.  It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down.  It enables the website not to show the message more than once to a user.  The cookie has a one year lifespan and contains no personal information.
_hjid	PERSISTENT	Performance Cookies	Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
_gid	PERSISTENT	Performance Cookies	This cookie name is asssociated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google.  It appears to store and update a unique value for each page visited.
_hjid	PERSISTENT	Performance Cookies	Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
_vwo_uuid	PERSISTENT	Performance Cookies	This cookie name is associated with the product Visual Website Optimiser, by USA based Wingify. The tool helps site owners measure the performance of different versions of web pages. This cookie ensures a visitor always sees the same version of a page and is used to track behaviour to measure the performance of different page versions.
_vwo_uuid_v2	PERSISTENT	Performance Cookies	This cookie name is associated with the product Visual Website Optimiser, by USA based Wingify. The tool helps site owners measure the performance of different versions of web pages. This cookie ensures a visitor always sees the same version of a page and is used to track behaviour to measure the performance of different page versions.
_vis_opt_s	PERSISTENT	Performance Cookies	This cookie name is associated with the product Visual Website Optimiser, by USA based Wingify. The tool helps site owners measure the performance of different versions of web pages. This cookie distinguishes between new and returning visitors.
_gid	PERSISTENT	Performance Cookies	This cookie name is asssociated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google.  It appears to store and update a unique value for each page visited.
_ga	PERSISTENT	Performance Cookies	This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.  By default it is set to expire after 2 years, although this is customisable by website owners.
_gid	PERSISTENT	Performance Cookies	This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google.  It appears to store and update a unique value for each page visited.
zte2095	SESSION	Performance Cookies	This cookie is generally set to enhance the performance and functionality of the website. However, it is nonessential to its use.
_vis_opt_test_cookie	SESSION	Performance Cookies	This cookie name is associated with the product Visual Website Optimiser, by USA based Wingify. The tool helps site owners measure the performance of different versions of web pages. This cookie tests if the browser is set to allow cookies.
_vis_opt_s	PERSISTENT	Performance Cookies	This cookie name is associated with the product Visual Website Optimiser, by USA based Wingify. The tool helps site owners measure the performance of different versions of web pages. This cookie distinguishes between new and returning visitors.
_vwo_uuid_v2	PERSISTENT	Performance Cookies	This cookie name is associated with the product Visual Website Optimiser, by USA based Wingify. The tool helps site owners measure the performance of different versions of web pages. This cookie ensures a visitor always sees the same version of a page and is used to track behaviour to measure the performance of different page versions.
_vwo_uuid	PERSISTENT	Performance Cookies	This cookie name is associated with the product Visual Website Optimiser, by USA based Wingify. The tool helps site owners measure the performance of different versions of web pages. This cookie ensures a visitor always sees the same version of a page and is used to track behaviour to measure the performance of different page versions.
_hjTLDTest	SESSION	Performance Cookies	When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.
_hjid	PERSISTENT	Performance Cookies	Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
_hjFirstSeen	PERSISTENT	Performance Cookies	Identifies a new user's first session on a website, indicating whether or not Hotjar's seeing this user for the first time.
_hjAbsoluteSessionInProgress	PERSISTENT	Performance Cookies	This cookie is used by HotJar to detect the first pageview session of a user. This is a True/False flag set by the cookie.
_gat_UA-24692609-3	PERSISTENT	Performance Cookies	This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
_gat_UA-	PERSISTENT	Performance Cookies	This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
_gclxxxx	PERSISTENT	Performance Cookies	Google conversion tracking cookie
_gid	PERSISTENT	Performance Cookies	This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google.  It appears to store and update a unique value for each page visited.
_ga	PERSISTENT	Performance Cookies	This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.  By default it is set to expire after 2 years, although this is customisable by website owners.
_gat	PERSISTENT	Performance Cookies	This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites. It expires after 10 minutes.
_vis_opt_exp_n_combi	PERSISTENT	Performance Cookies	This cookie name is associated with the product Visual Website Optimiser, by USA based Wingify. The tool helps site owners measure the performance of different versions of web pages. This cookie is generated when users are given a particular version of a page. This makes sure that users see the same variation that they earlier saw when they visited the page.
_vis_opt_exp_162_split	PERSISTENT	Performance Cookies	This cookie name is associated with the product Visual Website Optimiser, by USA based Wingify. The tool helps site owners measure the performance of different versions of web pages. This cookie is generated when users are given a particular version of a page. This makes sure that users see the same variation that they earlier saw when they visited the page.
_uetvid	PERSISTENT	Performance Cookies	This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website.
^_vis_opt_exp_n_goal_n	PERSISTENT	Performance Cookies	This cookie name is associated with the product Visual Website Optimiser, by USA based Wingify. The tool helps site owners measure the performance of different versions of web pages. This cookie is generated when a goal is made. It is a pattern type cookie where the number values in the name can vary based on individual configuration.
zte2095	SESSION	Performance Cookies	This cookie is generally set to enhance the performance and functionality of the website. However, it is nonessential to its use.
_gid	PERSISTENT	Performance Cookies	This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google.  It appears to store and update a unique value for each page visited.
_ga	PERSISTENT	Performance Cookies	This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.  By default it is set to expire after 2 years, although this is customisable by website owners.
zte2095	SESSION	Performance Cookies	This cookie is generally set to enhance the performance and functionality of the website. However, it is nonessential to its use.
JSESSIONID	SESSION	Performance Cookies	This domain is controlled by New Relic, which provides a platform for monitoring the performance of web and mobile applications.
_hjIncludedInSessionSample	PERSISTENT	Performance Cookies	This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's daily session limit.
_hjIncludedInSample	SESSION	Performance Cookies	This cookie is associated with web analytics functionality and services from Hot Jar, a Malta based company. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample.
_hjIncludedInPageviewSample	PERSISTENT	Performance Cookies	This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit.
form_key	PERSISTENT	Functional Cookies	This cookie is used to facilitate content caching on the browser to make pages load faster.
___utmvxxxxxxxxxxxxxx	PERSISTENT	Functional Cookies	___utmv
mage-cache-storage-section-invalidation	SESSION	Functional Cookies	This cookie is used to facilitate content caching on the browser to make pages load faster.
mage-cache-storage	SESSION	Functional Cookies	This cookie is used to facilitate content caching on the browser to make pages load faster.
section_data_ids	SESSION	Functional Cookies	This cookie is used to facilitate content caching on the browser to make pages load faster.
_sp_xxxxxxxxxx	PERSISTENT	Functional Cookies	simplybusiness.co.uk
___utmvc	PERSISTENT	Functional Cookies	This cookie enables the function of Google Analytics.
___utmvc	PERSISTENT	Functional Cookies	___utmv
___utmvxxxxxxxxxxxxxx	PERSISTENT	Functional Cookies	___utmv
vuid	PERSISTENT	Functional Cookies	This domain is owned by Vimeo. The main business activity is: Video Hosting/Sharing
_zendesk_authenticated	PERSISTENT	Functional Cookies	This cookie is used to store a binary variable determining whether a user has been authenticated.
_zendesk_shared_session	SESSION	Functional Cookies	This cookie holds session information for sharing across Zendesk applications.
_help_center_session	SESSION	Functional Cookies	This cookie aids in session for the Zendesk guide.
__zlcid	PERSISTENT	Functional Cookies	This domain is owned by Zendesk. This particular domain for the company ensures that all Zendesk features and functionality are added to the site correctly.
___utmvxxxxxxxxxxxxxx	PERSISTENT	Functional Cookies	___utmv
sfdc-stream	PERSISTENT	Functional Cookies	Common Salesforce Cookie
renderCtx	SESSION	Functional Cookies	rXXXXXXXXXX
BrowserId_sec	PERSISTENT	Functional Cookies	Used to log secure browser sessions/visits for internal-only product analytics.
__zlcmid	PERSISTENT	Functional Cookies	Live chat widget sets the cookies to store the Zopim Live Chat ID used to identify a device across visits.
_sp_root_domain_test_	SESSION	Functional Cookies	simplybusiness.co.uk
___utmvxxxxxxxxxxxxxx	PERSISTENT	Functional Cookies	___utmv
scarab.visitor	PERSISTENT	Functional Cookies	This cookie is used to display personalized product recommendations on the page.
scarab.profile	PERSISTENT	Functional Cookies	This cookie is used to display personalized product recommendations on the page.
__zlcmid	PERSISTENT	Functional Cookies	Live chat widget sets the cookies to store the Zopim Live Chat ID used to identify a device across visits.
__unam	PERSISTENT	Functional Cookies	This cookie is usually associated with the ShareThis social sharing widget placed in a site to enable sharing of content across various social networks. It counts clicks and shares of a page.
_sp_root_domain_test_	SESSION	Functional Cookies	simplybusiness.co.uk
renderCtx	SESSION	Functional Cookies	rXXXXXXXXXX
sfdc-stream	PERSISTENT	Functional Cookies	Common Salesforce Cookie
__zlcmid	PERSISTENT	Functional Cookies	Live chat widget sets the cookies to store the Zopim Live Chat ID used to identify a device across visits.
__zlcmid	PERSISTENT	Functional Cookies	Live chat widget sets the cookies to store the Zopim Live Chat ID used to identify a device across visits.
__zlcmid	PERSISTENT	Functional Cookies	Live chat widget sets the cookies to store the Zopim Live Chat ID used to identify a device across visits.

Please note that our use of Cookies may change from time to time and this list is, therefore, subject to change.