Contact ApriaHome at (800) 780-1508

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What phone number can I call for assistance?

(800) 780-1508

8:00am – 10:00pm EST Daily

 How do I unsubscribe from ApriaHome email communications?

To unsubscribe from ApriaHome email communications, click the "Unsubscribe" link at the bottom of the email. Please allow up to 10 business days to be completely removed from our email list.

If you are having any trouble being unsubscribed from ApriaHome communications, please contact us at (800) 780-1508.

Important Note: does not send email communications on behalf of Apria Healthcare. If you are trying to unsubscribe from Apria Healthcare communications, please visit their contact page:

How do I login to my ApriaHome account?

To login to your account, visit

Important Note: is an out-of pocket online store and is a separate entity of Apria Healthcare and ApriaDirect.  For easy access to our other sites please visit them at Apria Healthcare Login, or Login Site to access your accounts.


Why didn’t I receive my order confirmation email?

If you did not receive your order confirmation email after placing an order online or over the phone, please check your junk or spam folders as it may have gone there and not your inbox.  

If you are still unable to locate your order confirmation email, please contact our customer service team by phone, email or via live chat to have it resent.

(800) 780-1508

 How do I change or cancel my order?

Since some orders are shipped almost immediately after the time they are placed, it may not always be possible to cancel your orders or make any changes. The easiest way for you to request an order cancellation is by contacting our ApriaHome Customer Experience Team at (800) 780-1508. Please note that orders placed after 1 pm PST are processed the next business day.

Are all health-related products on ApriaHome eligible for FSA and HSA debit card as a payment option?

Most products on ApriaHome are eligible for FSA/HSA payment option. If you are unsure what is covered under your plan, please check with your plan administrator.


What is required on my prescription in order to purchase “RX Required” products from ApriaHome?

In order purchase "RX Required" products from ApriaHome, your prescription will always require
a minimum of the following:

  • Physician's contact information
  • Physician's signature
  • Patient's full name
  • Date prescription was written

What happens if you don’t receive my prescription?

If a prescription is required to fulfill your order, ApriaHome is unable to process the order until:

  • The prescription is received
  • The prescription is validated
  • The prescription is applied to your order 

Please allow 1-2 additional business days from the time the prescription was provided for your prescription to be validated and applied to your order. Our prescriptions team will use the contact information provided on your order (phone number and email) to reach you if any prescription related questions or issues arise.

How do I submit my prescription for my ApriaHome order?

You have two ways of submitting your prescription to ApriaHome:

  • Email an image or PDF file of your prescription to
  • Fax a copy of your prescription to (949) 639-6912

Please contact our customer service team with any questions by phone, email, or via live chat.

(800) 780-1508

Can I use the prescription I have on file with Apria Healthcare for my ApriaHome order?

Yes, if the prescription you have with Apria Healthcare is valid and on file. To find out if your prescription is valid and on file you may contact Apria Healthcare at  

To indicate you would like to use an existing prescription from Apria Healthcare for your order on start by adding any prescription required product to your shopping cart.  Proceed to the information page of the checkout process and select the option “My Rx is already on file with Apria” from the Rx prescription verification menu.


Why hasn’t my order shipped?

There could be a few reasons why your ApriaHome order has not shipped:

  • Orders requiring a prescription will need to go through a verification process which may take up to 2 business days.
  • Entering an invalid shipping address (i.e. misspellings, PO box address, etc.)
  • Orders needing further verification for customer security purposes.

If your order has not shipped out within a reasonable timeframe and you have not been contacted, please contact us by emailing , live chat us on , or give us a call (800) 780-1508 .

What shipping methods do you use?

ApriaHome uses FedEx and United Parcel Service (UPS) for most shipments in the continental United States, Alaska, and Hawaii.  The courier that will deliver your package does depend on which product(s) you are purchasing.  If you have any questions or concerns about which courier we will use to ship your package please contact our customer service team by phone, email, or via live chat.


(800) 780-1508

How can I track my order?

Once your order has shipped, you’ll receive an email notification from with the subject line ‘Your ApriaHome order has shipped!’. This email will include your order number as well as the tracking number with an expected delivery date.

What is your shipping policy?

You can find ApriaHome’s shipping policy here:

Will you ship to a Post Office Box?

No, ApriaHome cannot ship to P.O. Box addresses. The shipping addresses provided on your order must be a physical home or business street address.

How quickly are orders processed?

Non prescription required orders placed before 1:00 PM PST will likely be processed the same day, Monday through Friday. Orders placed after 1:00 PM PST will likely be processed the next business day.

Once your order ships, you can expect to receive it within 3-5 business days.

Some orders require a prescription, like Portable Oxygen Concentrators.  By law, these orders can’t be processed and shipped until a valid prescription is provided and verified by ApriaHome (for example, we’re waiting for you to email your prescription).


Where do I send my package I want to return?

Please read through the entire article before taking any action.

1.   Enter the email address used in the original order, submit.

2.  Based on your order information, you will be able to complete a return in one of two formats (if eligible)

  • Please read through the entire page after submitting your email for return instructions.

3.  Questions or Concerns? You can contact us through LIVE CHAT or call us at (800) 780-1508, 8am-10pm EST Daily.


  • Please DO NOT send in a device until you have contacted us and have been given a Return Authorization Number.
  • Please DO NOT send any returns to any local Apria Healthcare branch locations or to any Apria corporate offices. Your return will be denied and returned to sender, which will further delay the process.

ApriaHome recommends that you use a traceable method, such as UPS or FEDEX, for return shipment, to track the return of your merchandise. ApriaHome is not responsible if your return shipment is lost in return transit.

For more information, view the ApriaHome Return Policy here: APRIAHOME RETURN POLICY – Apria Home

  • I purchased multiple items on one order, but I need to return one of the items. Can I do a partial return?

Yes, you may return one or more items from a multiple item order as long as the item(s) meet the ApriaHome Return Policy guidelines. For return instructions, please visit: APRIAHOME RETURN POLICY – Apria Home

What is your return policy?

You can find ApriaHome’s return policy here: APRIAHOME RETURN POLICY – Apria Home