Returns are accepted within 30 days of purchase if they meet the below criteria.
Unopened/Unused Items: To ensure the quality and integrity of the products we sell; we cannot accept returns or offer refunds on items that have been opened. Please see below for additional clarification.
- Opened Products: The product has been removed from the original product packaging. This does not include the shipping box.
A return shipping fee of $10 will be deducted from the refunded amount. Exclusions apply. Refunds will be processed within 7-10 business days of receiving the returned product.
Exclusions:
- Special Sales: Certain special sales may be exempt from the return policy. Items that are exempt will be identified at the time of the sale.
- Shipping Costs: Shipping costs are non-refundable.
- Large Items (products over 20 lbs): The customer is responsible for paying to ship the items back to the Apria Home warehouse. The customer is required to provide us with the return tracking information within 7 days of submitting the return request. If the tracking number is not provided within 7 days, the return request will be closed. Large products will be subject to a 20% restocking fee, deducted from the customer refund.
Still have questions? You can always contact us through LIVE CHAT or email us at support@apria.com. We are available from 8:00 a.m. to 10:00 p.m. Eastern Time.
I have opened the box and/or used the product. Can I return it?
To ensure the quality and integrity of the products we sell, we cannot accept returns or offer refunds on items that have been opened or used. Please see below for clarification of “opened” and “used”:
Opened Products: The product has been removed from the original product packaging. This does not include the packaging in which the product was shipped (like shipping boxes) but does include the product packaging and any shrink-wrap.
Used Products: A product has been used if usage hours are present on a machine or a product shows any signs of use or damage.
My item is defective; can I return it?
If a product you purchased from us arrived broken, missing parts, or if the product is malfunctioning or defective, we want to make this right.
When you return a product still covered by a warranty, you will not be liable for the cost of shipping and, to make things simple, we will provide you with a shipping label.
If you would simply like to exchange the defective item, we will ship out an exact replacement at no additional cost to you. If you prefer to return your defective item for a refund and the product is still under the manufacturer’s warranty period, we will be happy to work with the manufacturer to obtain a full refund for you. Please note, the refund decision does lie with the manufacturer in this case.
When I purchased my item, the terms of sale indicated it was a final sale and not eligible for return, refund, or exchange. Can I return it?
Items indicated as final sale are clearly indicated at the time of sale. These items are not eligible for return, refund, risk-free trials, or exchange.