Where can I use the Journey Air Elite?
The Journey Air Elite can be used just about anywhere, indoors and out. It can handle a number of different terrains such as grass, carpet, dirt and more.
Will it fit through my doorways?
Thanks to the Journey Air Elite's sleek design it will fit through all doorways with ease.
What is the Journey Air Elite's weight capacity?
The Journey Air Elite is capable of carrying a person weighing up to 240 lbs.
Does it come in a larger size?
The Journey Air Elite is available only in one size. See the Product Specifications section for specific dimensions. The maximum user weight limit is 240 lbs.
I only have one good hand. Is the Journey Air Elite for me?
The Journey Air Elite is a one-handed, joystick-controlled chair. The joystick can even be installed on either side of the chair.
Is the Journey Air Elite Chair right for me if I am handicapped or disabled?
While many people use the Journey Air Elite Chair for many different reasons, the Journey Air Elite Chair is a personal electric vehicle. If you are fully restricted to a sitting position, the Journey Air Elite Chair may not be for you. You must be able to get in and out of the chair.
What is included with the Journey Air Elite Chair?
The Journey Air Elite Chair will require only a few simple steps out of the box before you can use it. Included is the battery, charger, footrests, anti-tippers and joystick.
Will Medicare help pay for my Journey Air Elite Chair?
Unfortunately, the Journey Air Elite Chair is not covered by Medicare at this time.
What accessories are available?
Accessories such as a cup/bottle holder, cane holder, extra thick seat cushion, spare batteries and spare tires are available.
Will the Journey Air Elite Chair fit under a desk or table?
Yes, the Journey Air Elite Chair will fit under a desk and table. All you have to do is flip up the armrests and slide right under.
Can I take my Journey Air Elite Chair on an airplane?
Yes, and here are a few things you need to know before taking your Journey Air Elite Chair on a plane. Your Journey Air Elite Chair should qualify as free baggage with most airlines, but you can call your airline prior to your trip to make sure. You can ride your Journey Air Elite Chair all the way up to the gate and down the jetway. As you get to the end of the jetway, you will need to remove the Journey Air Elite Chair battery from the back of the chair, fold your Journey Air Elite Chair and hand it to a flight attendant to stow it under the plane. Take the battery on the plane with you to your seat. Be sure to contact your specific airline to ask for their procedures for transporting a battery-powered vehicle, and see your Journey Air Elite USA User Manual for more info. Here is a link to the FAA regulations regarding battery-powered chairs. More info
Does the Journey Air Elite Chair have reverse mode?
Yes, the Journey Air Elite Chair does have a powered reverse.
Can I manually push the Journey Air Elite Chair?
The Journey Air Elite Chair can be pushed about easily when there is no rider in it; however, it is not specifically intended that seated users be pushed around in wheelchair fashion by others as an alternative to the chair's foremost purpose: a powered self-driving experience. (If you wish to prevent your Journey Air Elite Chair from being pushed from behind, you simply lock it in place.)
Is the footplate adjustable?
The swinging footplate is not adjustable; however, the Journey Air Elite Chair is designed to accommodate people of a wide variety of sizes.
Is the seat or backrest adjustable?
The seat and backrest are not adjustable. Some Journey Air Elite Chair owners with special comfort needs have chosen to add an additional cushion.
Can the Journey Air Elite Chair be used on heavily padded or thick carpet?
Customers that are close to the Journey Air Elite Chair's weight limit of 240 lbs may find that the Journey Air Elite Chair is a little more difficult to use on very thick or heavily padded carpet when operating on low speed. The solution is to simply increase your speed setting, thereby increasing the ability of the Journey Air Elite Chair to move around on these types of surfaces without significantly increasing speed.
How long will the battery last on a single charge?
Depending upon usage (speed, weight, etc.) the Journey Air Elite Chair's battery will last up to ten miles of use.
How long will the battery last before needing to replace it?
The short answer is it depends on the usage and conditions. The battery on average lasts for several years for many of our customers.
How long does it take to charge the battery?
Charging the battery takes 6-8 hours or less depending on the level of power already used. With a range of up to ten miles, most owners rarely run the battery all the way down in a single day.
How do I know if I need to charge the battery?
There is a battery indicator located on the control panel that tells you the battery life.
Is the battery included in the weight?
Yes, 29 pounds incudes the weight of the battery.
Will the charger work in foreign countries?
Yes. The charger will operate on on 100V or 220V, but you will need an inexpensive plug converter to fit the outlets of your foreign destination.
